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Template PDF upload: cancel stuck parse jobs (sc-17216) #1469

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Template PDF upload: cancel stuck parse jobs (sc-17216) #1469

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13 changes: 9 additions & 4 deletions site/guide/templates/manage-documents.qmd
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Expand Up @@ -67,9 +67,9 @@ c. Choose to:

If you need to stop an in-progress PDF conversion:

i. In the conversion progress banner that appears at the top of the document page, click **Cancel**.
ii. On the Cancel File Conversion modal, optionally toggle **Delete file from this document** on to also remove the uploaded PDF file.[^13]
iii. Click **Cancel Conversion** to confirm.
i. **Option 1 — During conversion**: In the conversion progress banner that appears at the top of the document page, click **Cancel**. On the modal that appears, optionally toggle **Delete file from this document** on to also remove the uploaded PDF file,[^13] then click **Cancel Conversion** to confirm.

ii. **Option 2 — From My Inbox**: Open **My Inbox** in the top navigation. Find the active PDF conversion item and click **Cancel**. The item will show "cancelled" status and will not resume later — even if background workers become available after a temporary outage.

::: {.callout-button .pl4 .nt4}
::: {.callout collapse="true" appearance="minimal"}
Expand Down Expand Up @@ -113,7 +113,12 @@ PDF upload completes but conversion fails
::: {.embed-tip}
### My PDF conversion is stuck. What can I do?

If a conversion appears to be stuck, click **Cancel** in the conversion progress banner to stop processing and try again with a revised PDF.
If a conversion appears to be stuck, you have two options:

1. If the progress banner is still visible at the top of the document page, click **Cancel** to stop processing immediately.
2. If the banner is not visible, open **My Inbox** and find the active conversion item, then click **Cancel** to stop it from there. A cancelled conversion will not resume later, even if background workers were temporarily unavailable.

After cancelling, try again with a revised PDF or check the error message to see what may have caused the failure.
:::

<br>
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