customer-operations

The open-source customer support decisioning platform: see what is happening across your accounts, triage one queue of limit reviews, expansion, friction and KYC escalations with the evidence behind each, and act before the customer asks. Decisions are recorded and executed by Decionis.

Autonomous Ultra-Low Latency (<700ms) AI Voice Agent. Real-time WebRTC audio streaming, smart interruption engine, and stateful function calling for automated B2B customer operations.

AI customer operations platform for voice, chat, CRM workflows, scheduling, human handoffs, and supervised automation.

Pylon — independent third-party profile of a public API surface, by API Evangelist. Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST

Modern, responsive executive portfolio for Murali Krishna Reddy Alavala, Senior Process Associate specializing in Omnichannel Customer Operations and Online Proctoring.

Reliable customer operations automation with forms, CRM, email and messaging integrations

A Python-based NLP pipeline designed for Customer Operations. This tool automatically processes raw customer reviews and categorizes them into actionable business insights, isolating high churn risks and prioritizing feature requests.

Profile README and links to Flametree, an AI customer operations platform for banks and fintechs.

Human-in-the-loop AI workbench for customer prioritisation, multilingual drafts, risk escalation and operational insights.

An automated AI voice agent that answers shipment calls at any hour. A caller gets live shipment status through an API lookup, and the agent verifies the carrier by its MC number, so customers get information without waiting for a person. Built with branching logic and live API lookups. Demonstration project, not live with real customers.

Grounded catalog answers and durable human handoff behind a conversation inbox.

AI-powered workflow automation for streamlining business operations and enhancing user experience

DeepSeek Harness 插件：把几个系统导出的客户表拖进来，自动清洗、合并、分层，右边常驻的 AI 助手帮你看经销商、线索和触达，出名单和报告；数据只在本机。

Calibrated Review Triage & Cost-Optimal Routing (RoBERTa-large) — 93.76% accuracy on 40K held-out reviews, 500-review OOF calibration & HITL routing benchmark

MeatOrderPro: a from-scratch AWS business system for meat processing, ordering, production, delivery and support operations. AI-assisted development with hands-on workflow design, testing and troubleshooting.

Akkari — independent third-party profile of a public API surface, by API Evangelist. Akkari is an autonomous customer operations platform that runs the operational work across the entire customer lifecycle — from the first sales call through onboarding, success, and expansion.

Evidence-backed complaint signals to approved remediation pilots.

Front — independent third-party profile of a public API surface, by API Evangelist. Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, teammates, analytics), a Channels API for custom messaging integrations, a Plugin SDK for em