Fix feature id mismatches in the PSA and RMM matrices

psa/features.md

@@ -58,6 +58,7 @@ This file contains features specific to Professional Services Automation (PSA) p
 | auto_dispatch | Automated Dispatch / Assigning | Assign and dispatch tickets automatically based on different types (Round Robin/Capacity) |
 | ticket_areas | Ticket Area Type (Boards, Teams) | Organize tickets by boards or teams |
 | time_tracking | Time Tracking | Track time spent on tickets |
+| timesheet_approval | Timesheet Approval | Submit and approve technician timesheets before they are billed |
 | action_work_types | Action Based Work Types / Automatic Adjustments | Action-based billing or automatic adjustments of time entries to properly match to the business.  (After-Hours Calcs, Proper workrole billing) |
 | sla | Service Level Agreements | Support for service level agreements |
 | custom_sla | Custom SLA's (Per client, per contact) | Client or contact-specific SLAs |
@@ -79,6 +80,8 @@ This file contains features specific to Professional Services Automation (PSA) p
 | add_products | Add Products to Ticket | Associate products with tickets |
 | custom_ticket_info | Custom Ticket Information | Customize new ticket forms |
 | rmm_integration | Deep RMM Integration | Perform RMM actions from tickets |
+| email_integration | Email Integration | Connect a mailbox for sending and receiving from within the platform |
+| accounting_integration | Accounting Integration | Sync invoices and payments with an accounting package |
 | ai_ticketing | AI In Ticketing | AI assistance in ticketing in general |
 | ticket_notes | Public Notes / Private Notes | Support for public and private notes |
 
@@ -153,6 +156,8 @@ This file contains features specific to Professional Services Automation (PSA) p
 | bill_to_company | Bill To Company | Bill to the client company |
 | bill_to_different | Bill To Different People | Bill to different contacts or sites |
 | billing_periods | Billing Periods | Support for different billing periods |
+| expense_tracking | Expense Tracking | Record and bill expenses against tickets, projects or agreements |
+| recurring_billing | Recurring Billing | Automatically bill agreements on a repeating schedule |
 | custom_taxing | Custom Taxing | Configure taxes by location |
 | custom_bill_date | Custom Bill To Date | Set custom billing dates |
 | bill_types | Bill Types | Support for different billing types |
@@ -197,6 +202,7 @@ This file contains features specific to Professional Services Automation (PSA) p
 | ID | Name | Description |
 |----|------|-------------|
 | executive_reports | Executive Reports | Reports for executives |
+| standard_reports | Standard Reports | Built-in, out-of-the-box report library |
 | invoicing_reports | Invoicing Reports | Reports on invoicing |
 | sla_reports | SLA Reports | Reports on SLA performance |
 | dashboards | Dashboards | Dashboards for key metrics |
@@ -317,9 +323,3 @@ This file contains features specific to Professional Services Automation (PSA) p
 | project_handover | Project Handover | Formal handover process for completed projects |
 | project_warranty | Project Warranty | Track warranty periods for project deliverables |
 | project_maintenance | Project Maintenance | Ongoing maintenance for project deliverables |
-
-## Other
-
-| ID | Name | Description |
-|----|------|-------------|
-| mobile_app | Mobile App | Mobile application for on-the-go access | 

psa/vendors/connectwise.md

@@ -16,20 +16,20 @@ type: psa
 - multi_tenant: true
 - mobile_app: true
 - api: true
-- ticket_mgmt: true
-- sla_tracking: true
-- auto_routing: true
+- ticketing: true
+- sla: true
+- auto_dispatch: true
 - knowledge_base: true
 - time_tracking: true
 - timesheet_approval: true
-- project_mgmt: true
+- project_management: true
 - task_tracking: true
 - gantt_charts: true
-- invoicing: true
+- invoice_creation: true
 - recurring_billing: true
 - expense_tracking: true
 - standard_reports: true
-- custom_reports: true
+- custom_reporting: true
 - dashboards: true
 - rmm_integration: true
 - accounting_integration: true

psa/vendors/datto.md

@@ -16,20 +16,20 @@ type: psa
 - multi_tenant: true
 - mobile_app: true
 - api: true
-- ticket_mgmt: true
-- sla_tracking: true
-- auto_routing: true
+- ticketing: true
+- sla: true
+- auto_dispatch: true
 - knowledge_base: true
 - time_tracking: true
 - timesheet_approval: true
-- project_mgmt: true
+- project_management: true
 - task_tracking: true
 - gantt_charts: true
-- invoicing: true
+- invoice_creation: true
 - recurring_billing: true
 - expense_tracking: true
 - standard_reports: true
-- custom_reports: true
+- custom_reporting: true
 - dashboards: true
 - rmm_integration: true
 - accounting_integration: true

psa/vendors/freshworks.md

@@ -11,20 +11,20 @@ type: psa
 - multi_tenant: true
 - mobile_app: true
 - api: true
-- ticket_mgmt: true
-- sla_tracking: true
-- auto_routing: true
+- ticketing: true
+- sla: true
+- auto_dispatch: true
 - knowledge_base: true
 - time_tracking: true
 - timesheet_approval: false
-- project_mgmt: false
+- project_management: false
 - task_tracking: false
 - gantt_charts: false
-- invoicing: false
+- invoice_creation: false
 - recurring_billing: false
 - expense_tracking: false
 - standard_reports: true
-- custom_reports: true
+- custom_reporting: true
 - dashboards: true
 - rmm_integration: false
 - accounting_integration: Via Zapier

psa/vendors/halo.md

@@ -11,20 +11,20 @@ type: psa
 - multi_tenant: true
 - mobile_app: true
 - api: true
-- ticket_mgmt: true
-- sla_tracking: true
-- auto_routing: true
+- ticketing: true
+- sla: true
+- auto_dispatch: true
 - knowledge_base: true
 - time_tracking: true
 - timesheet_approval: true
-- project_mgmt: true
+- project_management: true
 - task_tracking: true
 - gantt_charts: Limited
-- invoicing: true
+- invoice_creation: true
 - recurring_billing: true
 - expense_tracking: true
 - standard_reports: true
-- custom_reports: true
+- custom_reporting: true
 - dashboards: true
 - rmm_integration: true
 - accounting_integration: true

psa/vendors/superops.md

@@ -20,20 +20,20 @@ type: psa
 - multi_tenant: no
 - mobile_app: true
 - api: true
-- ticket_mgmt: true
-- sla_tracking: true
-- auto_routing: true
+- ticketing: true
+- sla: true
+- auto_dispatch: true
 - knowledge_base: true
 - time_tracking: true
 - timesheet_approval: false
-- project_mgmt: true
+- project_management: true
 - task_tracking: true
 - gantt_charts: false
-- invoicing: true
+- invoice_creation: true
 - recurring_billing: true
 - expense_tracking: false
 - standard_reports: true
-- custom_reports: true
+- custom_reporting: true
 - dashboards: true
 - rmm_integration: true
 - accounting_integration: true

psa/vendors/syncro.md

@@ -16,20 +16,20 @@ type: psa
 - multi_tenant: true
 - mobile_app: true
 - api: true
-- ticket_mgmt: true
-- sla_tracking: true
-- auto_routing: Limited
+- ticketing: true
+- sla: true
+- auto_dispatch: Limited
 - knowledge_base: true
 - time_tracking: true
 - timesheet_approval: false
-- project_mgmt: Limited
+- project_management: Limited
 - task_tracking: Limited
 - gantt_charts: false
-- invoicing: true
+- invoice_creation: true
 - recurring_billing: true
 - expense_tracking: true
 - standard_reports: true
-- custom_reports: Limited
+- custom_reporting: Limited
 - dashboards: true
 - rmm_integration: Built-in RMM
 - accounting_integration: true

rmm/features.md

@@ -47,7 +47,7 @@ This file contains features specific to Remote Monitoring & Management (RMM) pro
 > Some tools offer more advanced monitoring features like application-specific monitoring.
 
 | run_scripts | Run Scripts | Ability to run scripts on endpoints |
-| multi_tenant | Multi-Tenant Support | Ability to manage multiple clients/organizations within a single instance |
+
 | mobile_app | Mobile App | Dedicated mobile application for on-the-go access |
 | api_access | API Access | Provides API for custom integrations |
 | self_service_portal | Self-Service Portal | Portal for end-users to request support or access resources |
@@ -139,6 +139,10 @@ This file contains features specific to Remote Monitoring & Management (RMM) pro
 | tigerpaw | Tigerpaw Integration | Integration with Tigerpaw PSA |
 | atera | Atera Integration | Integration with Atera PSA |
 | servicenow | ServiceNow Integration | Integration with ServiceNow |
+| accelo | Accelo Integration | Integration with Accelo PSA |
+| computicate | Computicate Integration | Integration with Computicate PSA |
+| harmony | Harmony Integration | Integration with Harmony PSA |
+| n-able_msp_manager | N-able MSP Manager Integration | Integration with N-able MSP Manager PSA |
 
 ## Backup & Disaster Recovery