IT Service Desk Technician at an enterprise law firm in South Florida, supporting 1,500+ attorneys and staff across 10 offices. I'm working toward development and systems administration, with a long-term focus on security.
- Endpoint troubleshooting across Windows 11, Microsoft 365, Outlook, among other applications
- Imaging and OS deployment with Tanium
- Desk-side and on-site hardware support
- 170 to 200 ServiceNow tickets a month, zero SLA breaches in over a year
- Escalation and coordination with Infrastructure, email security, and Compliance teams
endpoint-diagnostics A PowerShell tool that checks a Windows endpoint's disk, network, security, services, event logs, and pending reboots, then grades each check and produces a color-coded HTML report. Built to cut the first 10 to 15 minutes of manual triage on a support ticket.
Endpoint and admin: Windows 11, Microsoft 365, Tanium, Linux, ServiceNow, Adaxes, Mimecast, PowerShell, Intune Networking and security: TCP/IP, DNS, DHCP, Wireshark, Splunk, Nessus Development: JavaScript, Cloudflare Workers, REST APIs, webhooks, Git
- CompTIA Network+
- TryHackMe training
- Security+ certification
- ServiceNow Administrator Certification
- Learning development and different coding languages like Python
- Projects that can prove useful to IT techs worldwide!