[CP both] Show Talk to a human without the beta flag by jasperhuangg · Pull Request #104152 · Expensify/App

jasperhuangg · 2026-10-15T19:24:49Z

Explanation of Change

Makes “Talk to a human” available under Account > Help without requiring the support ticket beta.
Preserves the existing offline-disabled state and Concierge fallback.

Fixed Issues

N/A
PROPOSAL: N/A

Tests

Not run locally. Reviewer steps:

Sign in with an account that does not have the support ticket beta enabled.
Open Account > Help.
Confirm “Talk to a human” is visible and opens the support flow.

Verify that no errors appear in the JS console

Offline tests

Disconnect from the network and open Account > Help.
Confirm “Talk to a human” remains visible and is disabled while offline.

QA Steps

On staging, sign in with an account that does not have the support ticket beta enabled.
Open Account > Help.
Confirm “Talk to a human” is visible and opens the support flow.

Verify that no errors appear in the JS console

PR Author Checklist

Screenshots/Videos

Android: Native

Android: mWeb Chrome

iOS: Native

iOS: mWeb Safari

MacOS: Chrome / Safari

chatgpt-codex-connector · 2026-10-15T19:25:03Z

Codex Review Summary

This comment shows the latest Codex review activity on this pull request.

Review	Status	Commit	Review trigger
📝 Code Review	✅ Completed 2026-10-15T19:35:56.531852Z	`49008ae`	PR opened

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melvin-bot · 2026-10-15T19:25:29Z

@mollfpr Please copy/paste the Reviewer Checklist from here into a new comment on this PR and complete it. If you have the K2 extension, you can simply click: [this button]

chiragsalian

Neat

github-actions · 2026-10-15T19:46:57Z

🚧 chiragsalian has triggered a test Expensify/App build. You can view the workflow run here.

OSBotify · 2026-10-15T19:51:41Z

✋ This PR was not deployed to staging yet because QA is ongoing. It will be automatically deployed to staging after the next production release.

github-actions · 2026-10-15T19:51:54Z

🧪🧪 Use the links below to test this adhoc build on Android, iOS, and Web. Happy testing! 🧪🧪
Built from App PR #104152.

Android 🤖	iOS 🍎
https://ad-hoc-expensify-cash.s3.us-east-1.amazonaws.com/rock-artifacts/ad-hoc/rock-android-Adhoc-7e9ad84-0c4b36f-b8b3eee2e5a6617b402fd6e1fe69e7ee55b7092b/index.html	https://ad-hoc-expensify-cash.s3.us-east-1.amazonaws.com/rock-artifacts/ad-hoc/rock-ios-device-AdHoc-7e9ad84-0c4b36f-11de6aa33be96b85645eb0e28696d40e75a53102/index.html

Web 🕸️
https://104152.pr-testing.expensify.com

👀 View the workflow run that generated this build 👀

…beta [CP both] Show Talk to a human without the beta flag (cherry picked from commit 7e9ad84) (cherry-picked to staging by jasperhuangg)

OSBotify · 2026-10-15T20:28:26Z

🚀 Cherry-picked to staging by https://github.com/jasperhuangg in version: 9.5.10-1 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	failure ❌
🍎 iOS 🍎	success ✅

MelvinBot · 2026-10-15T20:37:34Z

A help site update is needed. This PR removes the SUPPORT_TICKET beta check, so Talk to a human now appears under Account > Help for all users.

I created Docs updates for E/A#104152 Add Talk to a human option to Concierge Basics. It adds one sentence to the "Can I talk to a real person instead of Concierge?" answer in Concierge Basics, which currently says:

Absolutely. Just say you’d like to chat with a human, and we’ll connect you—24/7.

The edit adds: "You can also select Account > Help > Talk to a human."

I checked the label against src/languages/en.ts. I couldn't check it in the live UI because the test session got stuck on onboarding.

@jasperhuangg, please review the linked help site PR and confirm it reflects the current behavior. Then mark the linked help site PR Ready for review

view run · view recording

OSBotify · 2026-10-15T21:05:52Z

🚀 Cherry-picked to staging by https://github.com/jasperhuangg in version: 9.5.10-1 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

…beta [CP both] Show Talk to a human without the beta flag (cherry picked from commit 7e9ad84) (cherry-picked to production by jasperhuangg)

MelvinBot · 2026-10-15T21:16:33Z

A help site update is needed, and the docs PR already exists: [No QA] Docs updates for E/A#104152 Add Talk to a human option to Concierge Basics. I didn't create a duplicate.

This PR removes the SUPPORT_TICKET beta check, so Talk to a human now appears under Account > Help for all users. The docs PR adds one sentence to the "Can I talk to a real person instead of Concierge?" answer in Concierge Basics: "You can also select Account > Help > Talk to a human."

This time I also checked the live UI. The Help page shows Talk to a human with the description "Get help from a real person", between Concierge and Help site. That matches the docs edit.

@jasperhuangg, please review the linked help site PR and confirm it reflects the current behavior. Then mark the linked help site PR Ready for review

view run · view recording

OSBotify · 2026-10-15T21:41:19Z

🚀 Deployed to production by https://github.com/cristipaval in version: 9.5.11-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

Bundle Size Analysis (Sentry):

Android
iOS

OSBotify · 2026-10-15T22:10:59Z

🚀 Cherry-picked to staging by https://github.com/jasperhuangg in version: 9.5.12-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

MelvinBot · 2026-10-15T22:22:25Z

A help site update is needed, and the docs PR already exists: [No QA] Docs updates for E/A#104152 Add Talk to a human option to Concierge Basics. I didn't create a duplicate.

This PR removes the SUPPORT_TICKET beta check, so Talk to a human now appears under Account > Help for all users. The docs PR adds one sentence to Concierge Basics: "You can also select Account > Help > Talk to a human."

I've now checked the label in the live UI. Account > Help shows Concierge, Talk to a human ("Get help from a real person"), and Help site, in that order.

@jasperhuangg, please review the linked help site PR and confirm it reflects the current behavior. Then mark the linked help site PR Ready for review

view run · view recording

OSBotify · 2026-10-16T11:56:18Z

🚀 Deployed to production by https://github.com/cristipaval in version: 9.5.12-1 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

Bundle Size Analysis (Sentry):

Android
iOS

OSBotify · 2026-10-16T12:14:15Z

🚀 Cherry-picked to staging by https://github.com/jasperhuangg in version: 9.5.13-0 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

MelvinBot · 2026-10-16T12:25:09Z

A help site update is needed, and the docs PR already exists: [No QA] Docs updates for E/A#104152 Add Talk to a human option to Concierge Basics. I didn't create a duplicate.

This PR removes the SUPPORT_TICKET beta check, so Talk to a human now appears under Account > Help for all users. The docs PR adds one sentence to the "Can I talk to a real person instead of Concierge?" answer in Concierge Basics: "You can also select Account > Help > Talk to a human."

I confirmed the label in the live UI. The Help page lists Concierge, Talk to a human ("Get help from a real person"), and Help site.

@jasperhuangg, please review the linked help site PR and confirm it reflects the current behavior. Then mark the linked help site PR Ready for review

view run · view recording

OSBotify · 2026-10-19T17:32:05Z

🚀 Deployed to production by https://github.com/grgia in version: 9.5.13-6 🚀

platform	result
🕸 web 🕸	success ✅
🤖 android 🤖	success ✅
🍎 iOS 🍎	success ✅

Bundle Size Analysis (Sentry):

Android
iOS

feat(settings): remove beta gate for human support

49008ae

melvin-bot Bot assigned jasperhuangg Oct 15, 2026

jasperhuangg requested review from a team as code owners October 15, 2026 19:24

melvin-bot Bot requested review from joekaufmanexpensify and removed request for a team October 15, 2026 19:24

melvin-bot Bot requested review from mollfpr and removed request for a team October 15, 2026 19:25

jasperhuangg requested review from chiragsalian and removed request for joekaufmanexpensify and mollfpr October 15, 2026 19:34

jasperhuangg changed the title ~~Show Talk to a human without the beta flag~~ [CP both] Show Talk to a human without the beta flag Oct 15, 2026

chiragsalian approved these changes Oct 15, 2026

View reviewed changes

chiragsalian merged commit 7e9ad84 into main Oct 15, 2026
46 of 51 checks passed

chiragsalian deleted the codex/remove-talk-to-human-beta branch October 15, 2026 19:46

OSBotify added the CP Staging marks PRs that have been CP'd to staging label Oct 15, 2026

OSBotify mentioned this pull request Oct 15, 2026

Deploy Checklist: New Expensify 2026-10-15 #104123

Closed

81 tasks done

MelvinBot mentioned this pull request Oct 15, 2026

[No QA] Docs updates for E/A#104152 Add Talk to a human option to Concierge Basics #104163

Merged

38 tasks

OSBotify added the CP Production label Oct 15, 2026

applause-bot Bot mentioned this pull request Oct 15, 2026

104152 - Help - Talk to a human is not disabled when offline #104167

Closed

1 of 7 tasks

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Explanation of Change

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Tests

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