Introduction

What Does It Do?

COW is designed to streamline the management of device warranties for CyberDrain supported-device-types.md. Here's a breakdown of its core functionalities:

Warranty Tracking

• Seamless Warranty Maintenance: COW collects and updates the warranty statuses for your devices, ensuring you have the latest information at your fingertips.
• Timely Notifications: Receive alerts and notifications and a unified dashboard to keep you informed about devices in need of attention.

Integration with PSA Tools

• PSA Synchronisation: Integrate with PSA tools such as autotask-psa, connectwise-psa, and halopsa allowing for smooth data synchronization and management.
• Enhanced Flexibility: Choose the configuration of clients and types that best fits your business needs for optimized operations.

CSV Import / Export

• Manual Data Import: COW supports csv-import.md. Use it for a one-off data reconciliation, or when you don't use one of the supported integrations.
• Export Updated CSVs: Download the updated list of data from your devices page once COW has gone and collected all the warranty details and imported them for you.

What It Does Not Do

It's right there in the name. COW is Only Warranties. While it strives to provide a reliable efficient and affordable warranty management tool, there are some limitations to be aware of:

• Custom Reporting: The tool is not designed to create extensive vCIO reports.
• Support for Non-Listed Vendors: The tool currently supports only certain supported-device-types.md.

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Pricing Tiers

COW has three subscription tiers. You can see your current tier, and subscribe or cancel, on the Subscription tab of settings.md.

Free Tier

• Up to 250 Devices: Manage up to 250 devices at no cost, for a smaller MSP or a proof of concept.
• No Dedicated Support: The free tier has no email support. Ask questions in the CyberDrain Discord instead.

Pro Tier

• $69 per Month: Taxes apply for businesses based in the Netherlands.
• Unlimited Devices: A fair use policy applies, with a default limit of 50,000 devices.
• Email Support: Email Support appears in the help menu on the menu-bar.md.

Vendor Tier

• Custom Pricing: Includes API access and unlimited devices. Click Contact Us on the Subscription tab to ask about the plan.