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[Bug]: Doesn't do anything #4
Description
What happened?
The button does nothing just shows a triangle with an exclamation point.
Steps to reproduce
Add button to stream deck and press the button.
I picked my airpods max in the streamdeck software.
Button does nothing.
Environment
Windows 11
Airpods max
Activity
ChromuSx commentedon Aug 14, 2026
Thanks for the report. Before collecting the logs, please restart your PC and try the Stream Deck button again.
If the problem persists:
%APPDATA%\Elgato\StreamDeck\logsinto the address bar and press Enter.StreamDeck*.logfile.Failed to connect,Audio routing did not complete, orcom.chromusx.bluetooth-connector.If the folder does not open, enter
shell:appdatain the File Explorer address bar, then navigate to:Elgato → StreamDeck → logsPlease also tell us:
claussenful-a11y commentedon Aug 14, 2026
Rebooted, no changes. Airpods max work fine through windows bluetooth settings. They are connected no problem.
2026-08-14T13:56:05.181-06:00 22368-22372 EGQTSWUpdateDialog inf EGQTSWUpdateDialog::checkForUpdate Check for update 2: https://gc-updates.elgato.com/windows/sd-update/final/app-version-check.json.php
2026-08-14T13:56:05.181-06:00 22368-22372 EGQTSWUpdateDownloader inf EGQTSWUpdateDownloader::startDownload Download task name: Update File, file URL: https://gc-updates.elgato.com/windows/sd-update/final/app-version-check.json.php
2026-08-14T13:56:05.339-06:00 22368-22372 EGQTSWUpdateDialog inf EGQTSWUpdateDialog::shouldUpdate current SW Ver: 7.5.1.22901, remote SW Ver: 7.4.2.22730
2026-08-14T13:56:05.340-06:00 22368-22372 EGQTSWUpdateDialog inf EGQTSWUpdateDialog::handleUpdateFileDownloaded No update available
2026-08-14T13:56:09.001-06:00 22368-22372 MARKETPLACE inf ESDMarketplaceAssetManager::onScheduledCheckForUpd Start scheduled check for update
2026-08-14T13:56:09.275-06:00 22368-22372 StreamDeck inf ESDTaskManagement::Task::finally::<lambda_6>::oper [updateAll:checkAlreadyInstalled] (AlreadyInstalled) Plugin 'Teams Control' [344dfe35-f7a9-4db8-81dc-1525707dd205][com.heder.teamscontrol]
2026-08-14T13:56:09.275-06:00 22368-22372 StreamDeck inf ESDTaskManagement::Task::finally::<lambda_6>::oper [updateAll:checkAlreadyInstalled] (AlreadyInstalled) Plugin 'Bluetooth Device Connector' [f3a597ca-14cb-40d5-9aba-820b7d104f3b][com.chromusx.bluetooth-connector]
2026-08-14T13:56:09.276-06:00 22368-22372 StreamDeck inf ESDTaskManagement::Task::finally::<lambda_6>::oper [updateAll:checkAlreadyInstalled] (AlreadyInstalled) Plugin 'PowerPoint' [950fb8b9-443d-4689-9fd2-b74b67b1ac30][com.elgato.powerpoint]
2026-08-14T13:56:09.276-06:00 22368-22372 StreamDeck inf ESDTaskManagement::Task::finally::<lambda_6>::oper [updateAll:checkAlreadyInstalled] (AlreadyInstalled) Plugin 'Flow for Outlook & Teams' [4bcc6fda-5b29-4a0f-9423-7ef6e54fc28e][com.flowkits.outlook]
2026-08-14T13:56:09.276-06:00 22368-22372 StreamDeck inf ESDTaskManagement::Task::finally::<lambda_6>::oper [updateAll:checkAlreadyInstalled] (AlreadyInstalled) Plugin 'Arise Teams Controller' [8bb1e8b1-5593-4a94-814b-b9930b4cf613][de.arise-create.teams-ctrl]
ChromuSx commentedon Aug 14, 2026
Thanks. The timestamps show that the log lines you posted are from 13:56, approximately 35 minutes before we asked you to reproduce the problem and collect the log. They therefore do not contain the failed button press after the reboot.
Please press the Stream Deck button again, note the exact local time, and then attach the most recently modified
StreamDeck*.logfile.claussenful-a11y commentedon Aug 18, 2026
StreamDeck.log
ChromuSx commentedon Aug 18, 2026
Update: the temporary diagnostic build has been removed because this issue is resolved. Install the current version from Elgato Marketplace for automatic updates and the verified official build.
UglyNiiiiiick commentedon Aug 26, 2026
Same thing happens to me. Just brought it and cant get it working.
Bluetooth Device Connector diagnostic result
Failed to connect Nick�s AirPods Pro - Find My: ERROR: Target Bluetooth device 'Nick?s AirPods Pro - Find My' not found
Please use Copy diagnostic and paste the result into GitHub issue #4.
ChromuSx commentedon Aug 26, 2026
Update: the temporary diagnostic build has been removed because this issue is resolved. Install the current version from Elgato Marketplace for automatic updates and the verified official build.
UglyNiiiiiick commentedon Aug 27, 2026
Hmmm ok so it seems to work fine with the new diagnostic but still doesnt work with the original plugin.
UglyNiiiiiick commentedon Aug 27, 2026
Bluetooth Device Connector diagnostic result
Failed to disconnect Nick’s AirPods Pro - Find My: ERROR: Failed to disconnect 'Nick’s AirPods Pro - Find My' (profile: a2dp-hfp, Handsfree: absent, AudioSink: fail:0x00000490)
Please use Copy diagnostic and paste the result into GitHub issue #4.
UglyNiiiiiick commentedon Aug 27, 2026
Bluetooth Device Connector diagnostic result
Failed to connect Nick’s AirPods Pro - Find My: ERROR: No active playback endpoint matches 'Nick
Please use Copy diagnostic and paste the result into GitHub issue #4.
UglyNiiiiiick commentedon Aug 27, 2026
Seems to work well most of the time. It usually just errors if the button thinks the airpods are connected when they aren't (usually if I've just put them away or connected to another device). Then if I go to connect them by pushing the button I get the error.
ChromuSx commentedon Aug 27, 2026
Thanks everyone for the reports and diagnostic results. I was able to reproduce and fix the issues with special characters in Bluetooth device names and stale connection status after the device disconnects externally. The fixes are included in version 1.1.0.6, now available from Elgato Marketplace for automatic updates and the verified official build. I am closing this issue as resolved. If the problem still occurs with version 1.1.0.6, please open a new issue.
fix: issue-reporter visual rework - tchip class conflict, real dlg sc…