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docs(kb): add field alert for Azure MANA hardware incompatibility - #1199
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Add new KB field alert article covering virtual Session Smart Router (vSSR) incompatibility with Microsoft Azure Network Adapter (MANA) enabled hardware. - Describes impact on vSSR instances placed on MANA-enabled Azure hosts, which fail to function until native MANA support ships. - Documents the Microsoft LegacyVMNVA opt-out tag as the recommended workaround, available through the May 31, 2027 deadline. - Notes target SSR version 7.3.3-r2 or above for native MANA support and provides upgrade planning guidance. - Includes affected deployment details, symptom/cause analysis, and an FAQ section for customer-facing clarity. Co-authored-by: Copilot App <[email protected]>
agrawalkaushik
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Chr1st0ph3rTurn3r,
MichaelBaj and
reidstidolph-JNPR
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October 19, 2026 23:48
Chr1st0ph3rTurn3r
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I find this KB VERY confusing. I will work with Kaushik and Sam to clarify.
Chr1st0ph3rTurn3r
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October 20, 2026 16:57
haberkornsam
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Oct 20, 2026
MichaelBaj
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Oct 20, 2026
Chr1st0ph3rTurn3r
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Oct 20, 2026
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Summary
Adds a new Knowledge Base field alert article documenting a hardware compatibility issue affecting virtual Session Smart Router (vSSR) deployments in Microsoft Azure.
Details
LegacyVMNVAopt-out tag to keep affected vSSR instances on current (non-MANA) hardware. This opt-out mechanism is available through May 31, 2027.The article includes problem description, affected deployment details, symptom/cause analysis, required customer actions, upgrade planning guidance, and an FAQ section.
Checklist
kb/