From ee90fd732ded39b6ab488699e8fbe0e6f4e430bd Mon Sep 17 00:00:00 2001 From: panchicore Date: Tue, 25 Aug 2026 16:52:40 -0500 Subject: [PATCH] Template PDF upload: cancel stuck parse jobs (sc-17216) Updated PDF upload guidance to document cancellation from My Inbox for stuck/queued jobs, with assurance that cancelled conversions won't resume later. Expanded stuck-conversion tip with both cancellation methods. Co-Authored-By: Claude Fable 5 --- site/guide/templates/manage-documents.qmd | 13 +++++++++---- 1 file changed, 9 insertions(+), 4 deletions(-) diff --git a/site/guide/templates/manage-documents.qmd b/site/guide/templates/manage-documents.qmd index 1d15035b12..80eea922d7 100644 --- a/site/guide/templates/manage-documents.qmd +++ b/site/guide/templates/manage-documents.qmd @@ -67,9 +67,9 @@ c. Choose to: If you need to stop an in-progress PDF conversion: - i. In the conversion progress banner that appears at the top of the document page, click **Cancel**. - ii. On the Cancel File Conversion modal, optionally toggle **Delete file from this document** on to also remove the uploaded PDF file.[^13] - iii. Click **Cancel Conversion** to confirm. + i. **Option 1 — During conversion**: In the conversion progress banner that appears at the top of the document page, click **Cancel**. On the modal that appears, optionally toggle **Delete file from this document** on to also remove the uploaded PDF file,[^13] then click **Cancel Conversion** to confirm. + + ii. **Option 2 — From My Inbox**: Open **My Inbox** in the top navigation. Find the active PDF conversion item and click **Cancel**. The item will show "cancelled" status and will not resume later — even if background workers become available after a temporary outage. ::: {.callout-button .pl4 .nt4} ::: {.callout collapse="true" appearance="minimal"} @@ -113,7 +113,12 @@ PDF upload completes but conversion fails ::: {.embed-tip} ### My PDF conversion is stuck. What can I do? -If a conversion appears to be stuck, click **Cancel** in the conversion progress banner to stop processing and try again with a revised PDF. +If a conversion appears to be stuck, you have two options: + +1. If the progress banner is still visible at the top of the document page, click **Cancel** to stop processing immediately. +2. If the banner is not visible, open **My Inbox** and find the active conversion item, then click **Cancel** to stop it from there. A cancelled conversion will not resume later, even if background workers were temporarily unavailable. + +After cancelling, try again with a revised PDF or check the error message to see what may have caused the failure. :::